Course Details

College Dubai Women's College
Department Business
Term Semester 1
Academic Year 2011-2012
Course Code LSSS-N240
Course Title Organization Behavior

Faculty and Contact Details

Instructors Location Ext Contact Hours
Tridib Chatterji B-03 492 8
I will usually respond to e-mails within 24 hours. For face-to-face meetings, please make an appointment with me.
Pamela Hawkswell   482 8
Husam Omar   439 4
Ross Humby   411 4

Course Description

This course introduces the reasons behind and issues relating to people’s behavior within an organization and the processes of organizational change. The course defines organizational behavior and its importance. It then proceeds to explore motivation, leadership group behavior, cultural issues, organizational change and conflict and power in organizations. These issues are looked at within the context of organizations generally and those within the UAE specifically. Applications of organizational improvement will synthesize the principles.

Learning Outcomes

On successful completion of this course, you will be able to:

1. Discuss the meaning and importance of organizational behavior

2. Discuss various models of organizational behavior

3. Discuss motivation and leadership within the organization

4. Analyze and discuss multicultural and cross-cultural issues in organizational behavior

5. Demonstrate a knowledge of groups and group dynamics

6. Discuss the principles and processes of managing change

7. Analyze and discuss conflict and power in organizations

How you will Learn in this Program

This course provides you with important opportunities for learning through:

  • industry exposure through Field Trips, DVDs and Guest Speakers
  • enhancing understanding through case studies, classroom discussions, BB Vista quizzes and homework assignments
  • improving analytical skills by using case studies
  • developing presentation skills through group presentations
  • participating in role play exercises
  • participating in individual and group exercises, class discussions and activities
  • developing research skills using library resources, the internet and local publications.

Semester Planner:

Week Learning Objectives Learning Activities %
Details Assessment Item Deadline
1-3 LO 1, 2, 4 Quizzes Chs 1 & 2 & notes 30% over semester (indiv) Understanding Models of Organizational Behavior Quiz Sep 4 - 29
1-6 LO 1-3 Intro to ECS Report – Mini Business Plan


Introduction, discussion, form groups and identify 3 potential business plans. Submit to committee and then start writing the mini-business plan Mini-business plan (15%)

Week 6 (Oct 9)
4-5 L03 Quiz Ch 13

30% over semester (indiv) OB Management and Leadership Theory Quiz and SCORM Oct 4
6-8 LO3 Presentation 15% Mini Business Plan presentation Presentation (group) Week 8 (Oct 26)
6-8 LO3 Quiz Ch 5 & 6

  Understanding Organizational Behavior Motivational theory Quizzes Oct 19 (Ch 5)

Oct 23,25 (Ch 6)
9-11 LO5 Case Study 20% Leadership & Motivation (Teams) Case Study (individual) Nov 16
12-14 LO7 Quiz Ch 7, 8, 10

30% over semester (indiv) Conflict in Organizations Quiz and SCORM Dec 13
15-17 LO6 Final Bazaar Report 30% Power & Conflict Report (group) Jan 15
18   Attendance 5% Attendance Attendance (individual)  

The HCT grading criteria is here. See the Semester Matrix for details on Chapters.

Description of Assessment Items:

Projects and Assessments Overview
Quizzes and Skillsoft On-going BB Vista Quizzes from Wiley (Wks 1-1) Skillsoft  courses 41101, 41102 & 41103 (Wks 4, 8 & 14) - (Individual 30%)
Mini Business Plan report (Wk 6)  In a group (3-4 students), write a planning report with details of conducting a student-run business during the bazaar. In the report you must identify which group members contributed most to each section as the assessment will include an individual as well as a group mark. (Individual/Group - 15%)
Case Study (Wk 11) An individual assessment that requires you to analyze an organizational behavior case based upon motivation and leadership (20%)
Bazaar Final Report (Wk 17) In the same group of 3-4 students write a reflective report based on the Organizational Behavior issues of conducting a student-run business during the bazaar. In the report you must identify which group members contributed most to each section as the assessment will include an individual as well as a group mark. (Group - 30%)
Attendance Workplace Habits - Attendance

Absence with 0%-0.9% will get 5 marks
Absence from 1.0% - 2.9% will get 4 marks
Absence from 3.0%-3.9% will get 3 marks
Absence from 4.0%-4.9% will get 2 mark
Absences over 5.0% -9.9% will get 1 mark

Absences 10% and over will get ZERO Marks for the Attendance Category (Total marks=5)

Semester Matrix

Week Learning Objectives E-Book Chapter Course Content (E-Book Chapters) Specific E-Book Reference
1-3 LO 1, 2, 4 1-2 Introducing Organizational Behavior (1.1)
Organizations as Work Settings(1.2)

Values Across National Cultures (2.4)
Diversity (up to disability)(2.5)
Valuing & Supporting Diversity (2.6)
Models of Organizational Behavior (see notes)
Chapter Opener + 1.1
1.2 + key terms

Chapter Opener + 2.4 (part), 2.5 (part), 2.6
4-5 L03 1, 13 OB and Management (up to Moral Management) (1.3)
Leadership (up to Research Insight) (13.1)
Situational Contingency Leadership (13.2 up to Graen)

1st Skillsoft  en_US_41101_ng (Organizational Dynamics for Individuals)
1.3 (part)
Chapter Opener +  13.1(part), 13.2 (part)

6-8 LO3 5, 6 Motivation(5.1, 5.2)
Motivation and Performance (6.1)

2nd Skillsoft Course en_US_41102_ng (Organizational Group Dynamics)
Chapter Opener + 5.1, 5.2

Chapter Opener + 6.1
9-11 LO5 7, 8 Teams in Organizations (7.1)
Team Effectiveness (7.2)
Stages of Team Development (7.3)
High Performance Teams (8.1)
Case Study Leadership & Motivation
7.1, 7.2, 7.3,
12-14 LO7 10 Conflict in Organizations (10.1)
Conflict Management (10.2)
(Causes of Conflict, Conflict Management Strategies)

3rd Skillsoft course en_US_41103_ng (The Organizational System)
10.1, 10.2
15-17 LO6 14 Leadership Challenges and Change in Organizations (14.5) 14.5


Carter, Philip J. IQ and Psychometric Tests: Assess Your Personality, Aptitude and Intelligence (2nd Edition). London, GBR: Kogan Page Ltd., 2007. ebrary collections. 16 Jan. 2011.

Schermerhorn. Organization Behavior. 11/e (Wiley). E-book.

Davis, K. and J. N. Newstrom. Organizational Behavior: Human behavior at work. New York: McGraw Hill, 2007. Print.

Lundin, Steve, Harry Paul, and John Christensen. Fish! : a remarkable way to boost morale and improve results. New York : Hyperion, 2000.

Rozakis, Laurie. Schaum’s Quick Guide to Writing Great Research Papers (2nd Edition). Blacklick, OH, USA: McGraw-Hill Professional Publishing, 2007. ebrary collections. 16 Jan. 2011.

Skillsoft  courses:

41101: Organizational Behavior: Organizational Dynamics for Individuals
41102: Organizational Behavior: Organizational Group Dynamics
41103: Organizational Behavior: The Organizational System

Blackboard Vista and Safe Assign

You need to keep a close eye on Blackboard. Your instructor will regularly upload the discussion topics/information material on various issues related to your course. You must complete the discussions/assignments/projects before the allocated date/time. All written assessments must be submitted by the assigned deadline using Safe Assign.

To avoid, plagiarism it is important for you to apply the Modern Language Association (MLA) standard of in-text referencing for any written work. If you need to know more about this referencing technique, please refer to:

Application of Big6

Students are required to apply Big6 information literacy concepts in completing their projects. For more information, refer to the Big6 template on your Black Board Vista Course Site or visit

Academic Honesty

All acts of dishonesty in any work constitute academic misconduct. Any violation of academic ethics will be unacceptable in this class. Students must always submit work that represents his or her original ideas and words. If any of the ideas or statements are not the student's original ones, all relevant sources must be cited. Ideas and statements that require citation are not only all hardcopy or electronic publications, copyrighted or not, but also all verbal and visual communication when the source of the cited information/content is clearly identifiable. In this course academic dishonesty may result in rejecting the student's work and giving no credit for that assignment, or giving a failing grade for the entire course.

To avoid plagiarism, students are required to submit all their assignments to Safe Assign on BB Vista before final submission. Please remember that HCT has ZERO tolerance policy towards cheating. If you have any questions related to Safe Assign, please consult with your instructor for clarification.

Deadlines Policy for Assessments and exams

All assessments must be submitted on the deadline at the set time in the appropriate format. Late submissions will have 5% deducted for each calendar day that they are late. After 5 days, the assignment will not be accepted and the student will receive zero for that assessment. It is the student's responsibility to solve any technical issues before the due date.

If a student is ill and misses a deadline, a medical note must be provided within 3 days. The student will be given a maximum extension equal to the number of days of documented illness based on teacher discretion. (for example, if a student is sick for 3 days, she will have a maximum of 3 days extra to submit her assignment). For group assessments, each situation will be considered on its own merits and the teacher will use their discretion.

If a student misses an exam or a presentation, she will receive zero. If a medical note is provided within 3 days of the exam date, an alternative assessment will arranged between the student and the teacher.

Attendance and Participation Policy

Participation is vital. Participation does not mean just being physically present in class. The lesson can only be dynamic and interesting if each student is there and takes an active part in class activities. When you are absent, it is your responsibility to find out about the work assigned at the class you missed by contacting your classmates. It is polite to let your teacher know why you have missed a class but you will still be marked absent.

Arriving to class within five minutes after class has begun is being late. Arriving after 5 minutes is considered absent for that period. This is also true if you are late returning from a break. You are also considered absent if you leave class and not return shortly after having been marked present.

For course grades that have a mark for Attendance, please see below on how the marks will be distributed:

Absence percentage
Absence with 0%-0.9%
Absence from 1.0% - 2.9%
Absence from 3.0%-3.9%
Absence from 4.0%-4.9%
Absences over 5.0% -9.9%
Absences 10% and over

Marking Guidelines

All of your written work will use the following guidelines. It is your responsibility as a student to read and understand what is required for each grade level. In addition, the MLA Style must be used for referencing.

Grade Assessment
A/A- A grade of "A" means that the work is judged to be of exceptionally high quality, going well beyond what is needed to be acceptable.  It is an excellent work with NO errors. "A-" level work shows originality, depth of thought, factual accuracy, and good logic, shows that student has met the entire requirement of the project in an excellent manner.
B/B+ A grade of "B+" means that the work is judged to be of high quality, going well beyond what is needed to be minimally acceptable.  "B" level work shows some of the same good qualities as "A-" level work, but not as consistently. (Maybe lacks originality, and is less deep and student has missed out on SOME important issues or work contains SOME errors)
C/C+ A grade of "C+" means that the work is acceptable--that is, it meets the basic standard of college level work in terms of relevance, factual accuracy, and logic.  "C" work is at the minimum acceptable level.
D A grade of "D" means that the work does NOT meet the standards for acceptable college level work, but it does exhibit some positive qualities that indicate that it deserves some credit for having been done.
F A grade of "F" means that the work is so weak that it does NOT earn college level credit or the work was not completed at all.

Required Reading

Every student is required to read and understand the following sections of the Student Handbook

1. Graduate Outcomes 4. Plagiarism
2. Attendance policy 5. Breaches of academic honesty
3. Cheating 6. Late submission of assessment items

It is your responsibility to understand & follow these policies - stating that you did not know about them is NOT an acceptable excuse!

If you are unsure about any of these policies, please see Student Services